Last Updated:27-02-2025

Welcome to Medsflick! Medsflick is a product of OTilly Private Limited , committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our services.

For any questions regarding this policy, please contact us at support@medsflick.com .

1. Privacy Policy

This policy outlines:

• The types of information we collect from users.
• The purpose, means, and modes of collection, usage, retention, and destruction of such information.
• How and to whom we may disclose your information.

2. Collection of Personal Information

To provide our services effectively, we may collect certain information from you. This includes:

Personal Information

• Contact details (e.g., email address, phone number).
• Demographic data (e.g., gender, date of birth, pin code).
• Usage data (e.g., appointment history, service bookings).
• Insurance details (if applicable).
• Any other information voluntarily shared by you.

Sensitive Personal Data or Information

As defined under applicable laws, this may include:

• Passwords.
• Health-related information (e.g., medical records, treatment history).

All information collected is voluntary, and you consent to its collection and use as outlined in this policy.

3. Use of Your Information

We use your information for the following purposes:

• To provide and improve our services (e.g., SOS emergency response, appointment booking, health camp management).
• For research, statistical analysis, and business intelligence in an aggregated or non-personally identifiable form.
• To communicate with you about appointments, feedback, and updates.
• To process payments through secure third-party gateways.
• To comply with legal obligations and enforce our terms of service.

4. Sharing and Disclosure of Information

We may share your information with:

• Healthcare Providers: To facilitate services like SOS response, referrals, and consultations.
• Third-Party Service Providers: For payment processing, customer support, and analytics.
• Legal Authorities: When required by law or to protect our rights and property.

We do not sell, rent, or lease your personal information to third parties without your consent.

5. Cookies and Tracking Technologies

• We use temporary cookies to enhance your experience and administer the platform.
• Cookies do not store sensitive personal data.
• You can disable cookies in your browser settings, but some features may be limited.

6. Confidentiality and Security

We implement industry-standard security measures to protect your data, including:

• Encryption for data transmission.
• Access controls for employees and partners.
• Regular audits and updates to our security protocols.

However, no method of transmission over the internet is 100% secure. We encourage you to protect your account credentials and log out after use.

7. User Rights

You have the right to:

• Access, correct, or delete your personal information.
• Opt-out of non-essential communications.
• Withdraw consent for data processing (subject to legal obligations).

To exercise these rights, contact us at support@medsflick.com .

8 .Collection of Location Data

As part of providing our services, the Medsflick app may access your location data to enhance functionality and improve user experience. This data may be collected in the following ways:

• Device Permissions: The app may request access to your device's location services (e.g., GPS or network-based location) to provide location-specific features, such as finding nearby healthcare providers, Rural Medical Practitioners (RMPs), or health camps.
• Voluntary Sharing: You may voluntarily provide location information when using specific features of the app, such as booking an appointment or requesting emergency SOS assistance.

Purpose of Collecting Location Data

We collect and use your location data for the following purposes:

• To facilitate emergency SOS responses by identifying your location and connecting you with nearby RMPs or hospitals.
• To help you locate nearby healthcare services, including doctors, diagnostic centers, and health camps.
• To improve the accuracy and relevance of our services, such as personalized health recommendations or location-based notifications.
• For research, statistical analysis, and business intelligence purposes in an aggregated or non-personally identifiable form.

Control Over Location Data

You have control over how your location data is collected and used:

• You can manage location permissions through your device settings (e.g., enabling or disabling location access for the app).
• If you choose to disable location access, certain features of the app, such as SOS emergency response or finding nearby services, may be limited or unavailable.

Security of Location Data

We implement industry-standard security measures to protect your location data, including:

• Encryption for data transmission.
• Access controls for employees and partners.
• Regular audits and updates to our security protocols.

However, no method of transmission over the internet is 100% secure. We encourage you to review your device's privacy settings and exercise discretion when granting location permissions.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Significant changes will be communicated via email or a notice on our platform.

10. Consent

By using Medsflick, you agree to the terms of this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:

Data Protection Officer Medsflick
Email: support@medsflick.com